FAQs

Handmade & Unique Items

Because each product is handmade using my personal tools, there may be small variations in color or pattern. I strive to make every item as close as possible to the listed photos. However, this also makes each piece one of a kind, created with great care and love.

Food-Safety

All my products are made from high-quality plastic and treated to eliminate potential bacteria. As for my silicone bands, they are made from antibacterial silicone and are safe for reeds.

The reeds themselves are suspended in the air and do not come into contact with the plastic. Additionally, according to this study the treated plastic is enough food-safe.

Shipping

Orders are processed within 3 business days (excluding weekends and holidays) after payment is received.

Estimated delivery times:

  • Germany: 2-5 business days
  • EU Countries: 3-8 business days
  • International: 7-22 business days

Read more on our Shipping policy page

If you have any questions please contact us at support@fswstudio.com

Refund and Return

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@fswstudio.com

Read more on our Refund policy page

If you have any questions, please feel free to use this form or contact me via support@fswstudio.com