Shipping policy

Processing Time

  • Orders are processed within 3 business days (excluding weekends and holidays) after payment is received.
  • If there are delays due to high demand or unforeseen circumstances, we will notify you via email.
  • Custom orders may take up to 10 business days to be prepared and shipped

Shipping Rates & Delivery Estimates

  • Shipping costs are calculated at checkout based on the destination and package weight.
  • Estimated delivery times:
    • Germany: 2-5 business days
    • EU Countries: 3-8 business days
    • International: 7-22 business days

International Shipping

  • We ship worldwide. International shipping times vary depending on the destination.
  • Customers are responsible for any customs and import taxes that may apply.

Order Tracking

  • Once your order is shipped, you will receive a tracking number via email (if applicable).
  • Please allow 24 hours for tracking information to update.

Lost or Delayed Shipments

  • If your package is delayed or lost, please contact us at support@fswstudio.com
  • We are not responsible for delays caused by customs, postal services, or unforeseen events.

Returns & Exchanges

If you have any questions, feel free to contact us at support@fswstudio.com