Frequently asked questions
The silicone band is too tight, is it ok?
My silicone bands are designed to hold the reeds securely, so after using looser bands, you may need to get used to applying a little more pressure when inserting the reed into the slot. You might also want to give the silicone a little more time to mold to the shape you need.
It’s also possible that the bands are simply too narrow for your specific reeds. If the problem persists or you find that the slot itself is too narrow, please contact me and I’ll make a replacement band.
Are custom designs or colors available?
Absolutely! I love making something special for each customer. Whether it's a custom color combination, a different number of reed slots, a specific slot type, or even adding your name to the case - I'm happy to discuss any customization. Feel free to contact me directly and we'll figure out the details together.
What material are FswStudio reed cases made of?
All reed cases are 3D-printed from high-quality PLA plastic - a durable and lightweight material that provides reliable protection. The reed holders are made from silicone bands, which are flexible and gentle on reeds.
What is the refund/return policy?
I offer a 30-day return policy - if you are not satisfied with your order, you have 30 days from the date of delivery to request a return. To be eligible, items must be in their original condition.
The buyer is responsible for returning the item.
To start a return, contact me at support@fswstudio.com and I'll guide you through the process. For full details visit my Refund Policy page.
How long does shipping take?
Orders are processed within 3 business days after payment is received (excluding weekends and holidays). Estimated delivery times are as follows:
- Germany: 2-5 business days
- EU Countries: 3-8 business days
- International: 7-22 business days
For full details visit my Shipping Policy page. If you have any questions feel free to contact me at support@fswstudio.com
About bulk ordres and cooperation
If you want to order a big quantity of items or have an ideas for cooperation, please contact me
For any of those or other questions - support@fswstudio.com